FAQs

Pio is standardized, plug-and-play warehouse automation built on AutoStore technology for growing businesses. Products are stored in bins stacked in a compact cube storage grid. Robots on top of the grid bring the right bin to a port, the workstation where your team picks, and the Pio app manages inventory and orders. Pio comes in four sizes, from P100 to P600. More on How Pio works.

Yes. Many of our customers lease Pio through their own financing providers.

Yes. You can add booster bots for a minimum of three months to cover peak demand, then deactivate them when things slow down. More on booster bots.

You can expand from the P100 up to the P600 without starting from scratch, adding robots, ports, and bins as your orders grow. If your business outgrows the Pio lineup, we can help you move to a full AutoStore solution.

Yes. Smaller configurations than the ones shown in our pricing are available on request, down to a minimum ceiling clearance of 8.9 ft (2.7 m). Contact us for more information.

Pio and AutoStore sites maintain 99.7% uptime, with no single point of failure. In case of a robot malfunction, the affected robot can be parked, and the system remains operational while you address the issue or await a replacement.

A member of your team is trained as a Super User and should be on site whenever the system is running. They can resolve the most common issues. For anything else, check the Pio Help Center.

To swap or service a robot, you use the lift to bring it down from the grid and back up again.

The ports and grid tracks should be vacuumed annually or when visibly dusty. This process takes less time than cleaning a manual warehouse.

The bin dividers are made of cardboard.

Pio always includes a minimum of two ports, assuming space allows. How many you need depends on your daily volume of order lines. More on how Pio works.

Yes, Pio systems can be deconstructed and relocated.

Considering all cost savings, Pio typically achieves an ROI within 12 to 18 months, depending on the initial investment.

Pio can reduce your storage footprint by up to 90%. Bins stack directly on top of each other in a compact grid with no aisles in between, so the same inventory fits in a fraction of the floor space. More on How Pio works.

Just one. One person can handle picking and packing at up to 170 order lines per hour.

Bins have inside dimensions of 16 × 24 × 12 inches (403 × 603 × 312 mm), a storage volume of 2.67 cubic feet (75.5 liters), and a load limit of 66 lbs (30 kg).

A bin can hold up to 70 t-shirts, 200 iPhones, or 5 shoe boxes.

Up to 16. Each bin can be split into 1, 2, 4, 8, or 16 compartments, with one SKU per compartment.

The minimum is 3 robots for a P100. How many you need depends on your operations, and you can add robots to increase pick speed. More on booster bots.

It depends on how many SKUs you have, the size of each product, and how much inventory you keep of each. Each bin can be split into 1, 2, 4, 8, or 16 compartments, with one SKU per compartment, so small items can share a bin while bulky items take a whole one. A good starting point is to group your products by size and estimate how many compartments each group needs for the inventory you keep. Contact us for more information.

Up to 3 minutes and 36 seconds in the worst case, for a bin at the bottom of a full-height stack. On average, a bin requested without advance preparation arrives in about 25 seconds across Pio systems.

A standard P100 can be installed in as little as 5 days. Installation time for larger systems depends on size and configuration. More on installation.

Delivery typically takes around 10 weeks in Europe, up to 16 weeks on the East Coast of the U.S., and up to 20 weeks on the West Coast and in Japan.

Required permits depend on location and may include fire protection, structural, and electrical permits.

A backup power supply enables a controlled shutdown in case of a power outage, preventing data loss. Once power returns, the system can be restarted and resume operations.

Pio software requires a stable internet connection for communication with cloud-based software. If the internet connection is lost, Pio and other fulfillment-related software, such as ecommerce, ERP, and shipping platforms, will be unavailable.

Each robot uses about 100 watts while operating, so ten robots use about as much power as a single vacuum cleaner. Each port uses about 20 watts on average.

Yes. Pio tracks batch numbers and expiration dates, and picks the items that expire first (FEFO, first expired, first out), so older stock goes out before it expires. More on batch and expiration tracking.

Pio can operate without a WMS, and many customers use Pio with inventory and order management features in their ERP or ecommerce platform. However, Pio also integrates well with a WMS if required.

An order line is one SKU in an order, while a bin presentation is each time a bin is brought to the port. For example, an order with 4 different SKUs has 4 order lines. Sometimes one order line requires more than one bin presentation. If you need 10 units of a SKU but the first bin contains only 7, a second bin is presented to pick the remaining 3.

Restocking, or putaway, is done through the Storing flow in the Pio app. Add items to the compartment presented at the port, confirm when it's full, and Pio presents the next available compartment. You can also restock from a purchase order, which updates as items are received.

Store as much as you can in the grid to keep inventory management simple. For items that don't fit in bins, Pio supports shelf locations and batch picking, with a consolidation flow that merges orders from shelves and bins.

B2B orders are processed as regular orders in Pio. By adding a tag and setting a prioritization rule, B2B orders can be scheduled for specific time slots, so your consumer orders can keep priority.

Returns are first processed in your ERP, WMS, or ecommerce platform, then added back into Pio through the standard storing flow. Returned items can be placed in smaller compartments so they're prioritized for upcoming orders, or stored with the same SKU already in Pio to make better use of bin space.

The Pio picking algorithm consolidates compartments that hold only a few items, which keeps fill rates up. Some spread is useful, since a SKU in more than one compartment is faster to reach, and the inventory report shows where fill rates are low.

It depends on the material. Lithium-ion batteries and other hazardous materials should be stored according to safety guidelines and assessed for risk. A risk assessment, together with the supplier's safety documentation, can determine whether additional safety measures are necessary.

All AutoStore modules (which are also used by Pio) meet global safety standards, making port operation safe and ergonomically beneficial compared to manual warehousing tasks.

Yes, multiple external integrations can be active simultaneously.

Yes, a public integration API is available at dev.pio.com.

Pio integrates with shipping management software to automate label printing when Pick & Pack completes. A selection of pre-integrated shipping software is available, and additional integrations are supported via the API.

Yes, it is possible to set up larger systems of physical automation to sync with Pio.

Pio offers a selection of pre-integrated WMS/ERPs, and additional integrations can be made through the open API.

Pio starts from $146,700 for a P100, plus a subscription from $4,996/month. The upfront cost covers the hardware and installation, and the monthly subscription covers the Pio app, robots, and ports. The Service Level Agreement (SLA) is excluded from the monthly subscription. More on Pio pricing.

We’re committed to simplicity and transparency. With one straightforward pricing plan, we make it easy for you to get the most out of our services and apps.

The hardware purchase price includes the aluminum grid, bins, service tower, and walls. An additional fee will be quoted based on your warehouse location and covers delivery and implementation services, local building and fire permits, shipping, additional scope items, installation and build, and mandatory training.

Shipping and customs costs are not shown online. Additionally, you'll need to source and purchase any peripheral equipment, such as iPads, scanners, and printers, as these items are typically already owned by customers. A workstation or desk for storing and fulfillment operations is also not included.

Depending on your warehouse, there may be additional costs for any building modifications required by your insurance company or local regulations. We can offer initial guidance, but you are responsible for building modifications and any necessary permits. Many customers work with an experienced service provider for this process, and Pio is building a network of partners to assist where needed. Lastly, if you're connecting to Pio through the API, you'll be responsible for setting up the integration.

We're building a network of integration partners who can assist. Just reach out for more information.

The monthly subscription covers hardware rental (robots, ports, chargers, service trolley, and controller) and the Pio software. The Service Level Agreement (SLA) is not included in the monthly subscription. Get in touch for a full quote.

Yes, you can order booster bots for a minimum of 3 months. If you need a more permanent increase in throughput, you can keep them as long as needed. We’ll charge the same monthly rate per additional robot, plus a one-time fee for shipping and administration.